FAQs: Common Questions on Physiotherapy & Injury Treatments2021-03-05T11:16:21+08:00

Frequently Asked Questions

What is the difference between sports massage therapy and physiotherapy?2020-06-07T02:24:18+08:00

A sports massage helps to loosen tight muscles and promote recovery, while physiotherapy focuses on analysing the problem and providing targeted treatment to relief/eliminate pain, as well as to restore functional movements.

Should I get a sports massage for my injured shoulder/back?2020-06-07T02:24:11+08:00

We would suggest for you to consult a physiotherapist, if you experience pain in your movements, prior to arranging for a sports massage. Our physiotherapists are trained to identify underlying problems, and will, thereafter, communicate with the sports masseuse to provide you with a safer, more effective massage session.

Are Singapore Physiotherapists licensed or registered with the Ministry of Health?2020-06-07T02:24:04+08:00

Yes, all practicing physiotherapists in Singapore must be licensed and registered with the Ministry of Health. Physiotherapists are governed by the Allied Health Professional Council (AHPC) Act.

Does my health insurance cover the cost of Physiotherapy?2020-06-07T02:00:24+08:00

More often than not, physiotherapy treatment costs are fully covered by insurers, taking into account the respective requirements (e.g. doctor’s referral). However, we recommend that you check with your health insurance representative should you plan to make a claim.

I feel 90% better and wish to discontinue treatment?2020-06-07T02:23:55+08:00

We are more than happy to hear this from our patients, and we can set a date for an open appointment. However, it is best for you to discuss this with your therapist before you discontinue your visits. He/she might be able to give you further advice for self-management.

How long will it take for me to feel better?2020-06-07T02:23:47+08:00

This would depend on the stage, severity and complexity of the injuries. When acute injuries are treated early, they are less likely to develop into chronic pain. We will aim to make you feel better in the shortest time possible. However, that should not compromise our long-term goals (i.e. not letting the pain come back).

How do I find the right therapist for me?2020-06-07T02:23:40+08:00

The body functions as one unit. Regardless of where the problem lies, all of our expertly-trained physiotherapists will aim to bring overall balance back to your body. Getting rid of pain is just the first step. Our ultimate goal is to fix your body so that the pain doesn’t keep coming back.

Do you provide cashless, direct billing services with insurance companies?2020-06-07T02:02:09+08:00

We regret that we are unable to provide any direct billing service for the time being. However, we will be glad to assist you in filling up insurance-related forms if required.

What are the payment options available?2020-06-07T21:48:21+08:00

Currently, we accept cash, NETS, GrabPay and credit card (Visa, Mastercard, JCB and UnionPay) payments.

Do physiotherapy hurt?2020-06-07T21:48:10+08:00

Most treatments involve very little or no pain. However, where some pain is involved, our physiotherapists will work within your pain thresholds while still maintaining the goal of healing and functional restoration.

How do I prepare and what can I expect at my first appointment?2020-06-07T21:48:02+08:00

Please bring your physiotherapy referral form and/or relevant medical documents (if applicable).
Do come dressed in something comfortable (i.e. T-shirt and shorts). Running shoes may be requested should our physiotherapist want to analyse your running.

How long does each physiotherapy session take?2020-06-07T21:47:51+08:00

An initial consultation typically takes 60 minutes. A thorough assessment will be performed to better understand and discuss your problem/injury, rehabilitation needs and recovery goals.

Do I need a referral letter from a doctor?2020-06-07T21:47:20+08:00

A doctor’s referral is not obligatory for a physiotherapy session. However, if you would like to claim for your treatment session(s), please find out from your insurer/agent whether or not a medical referral would be required as part of the claim process.

Do I need an appointment?2020-06-07T21:47:29+08:00

An appointment would allow you to be served upon arrival at the clinic, so as to avoid lengthy waiting times. Walk-ins are possible, but not recommended. Your time is as precious as ours!

Is physiotherapy for me?2020-06-07T21:47:04+08:00

Physiotherapy can be for anyone who would like to move better. The goal is to restore movement and function when someone is affected by injury, illness or disability. It can also help to reduce your risk of injury or illness in the future. It takes a holistic approach that involves the patient directly in their own care.

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